Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use VJStays.
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
Personal Information
- Name, email address, and phone number
- Billing and payment information
- Government-issued ID (for verification purposes)
- Profile photo and preferences
Booking Information
- Travel dates and destinations
- Number of guests and room preferences
- Special requests and requirements
- Past booking history
Technical Information
- IP address and device information
- Browser type and settings
- Usage data and interaction patterns
- Location data (with your consent)
Communication Data
- Messages and support conversations
- Feedback and reviews
- Survey responses
- Email communication preferences
Payment Information
- Credit/debit card details (tokenized)
- UPI and wallet information
- Transaction history
- Billing address
Social Information
- Social media profile (if linked)
- Referral information
- Loyalty program data
- Guest preferences shared by others
2. How We Use Your Data
We use the information we collect to:
Process Bookings
Complete your reservations and send confirmations
Customer Support
Respond to your inquiries and resolve issues
Personalization
Recommend properties based on your preferences
Communications
Send booking updates, offers, and newsletters
Security
Detect and prevent fraud and unauthorized access
Improvements
Analyze usage to improve our services
3. Data Sharing
We do not sell your personal information. We may share your data with:
- Property Partners: To fulfill your booking (name, contact details, special requests)
- Payment Processors: To process secure transactions
- Service Providers: Third parties who help us operate our services
- Legal Requirements: When required by law or to protect our rights
Our Commitment: All third parties are required to maintain the confidentiality and security of your information.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the website to function |
| Functional | Remember your preferences and settings |
| Analytics | Help us understand how you use our site |
| Marketing | Deliver relevant advertisements |
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
5. Data Security
We implement robust security measures to protect your information:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls limit who can view your information
Regular Audits
We conduct regular security assessments and penetration testing
Secure Payments
PCI-DSS compliant payment processing
6. Your Rights
You have the following rights regarding your personal data:
Request a copy of your personal data
Update or correct inaccurate information
Request deletion of your account and data
Receive your data in a portable format
Unsubscribe from marketing communications
To exercise any of these rights, please contact us at privacy@vjstays.com.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account Data: Until you delete your account
- Booking Records: 7 years for legal and tax compliance
- Marketing Preferences: Until you opt out
- Analytics Data: 26 months from collection
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@vjstays.com
Address: VJStays Pvt. Ltd., Bangalore, Karnataka, India
Phone: +91 80 1234 5678
Response Time
We take your privacy seriously and aim to respond to all inquiries promptly.
General Inquiries: Within 48 hours
Data Requests: Within 30 days
Urgent Matters: Within 24 hours