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Privacy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use VJStays.

Last updated: January 2025

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information

  • Name, email address, and phone number
  • Billing and payment information
  • Government-issued ID (for verification purposes)
  • Profile photo and preferences

Booking Information

  • Travel dates and destinations
  • Number of guests and room preferences
  • Special requests and requirements
  • Past booking history

Technical Information

  • IP address and device information
  • Browser type and settings
  • Usage data and interaction patterns
  • Location data (with your consent)

Communication Data

  • Messages and support conversations
  • Feedback and reviews
  • Survey responses
  • Email communication preferences

Payment Information

  • Credit/debit card details (tokenized)
  • UPI and wallet information
  • Transaction history
  • Billing address

Social Information

  • Social media profile (if linked)
  • Referral information
  • Loyalty program data
  • Guest preferences shared by others

2. How We Use Your Data

We use the information we collect to:

Process Bookings

Complete your reservations and send confirmations

Customer Support

Respond to your inquiries and resolve issues

Personalization

Recommend properties based on your preferences

Communications

Send booking updates, offers, and newsletters

Security

Detect and prevent fraud and unauthorized access

Improvements

Analyze usage to improve our services

3. Data Sharing

We do not sell your personal information. We may share your data with:

  • Property Partners: To fulfill your booking (name, contact details, special requests)
  • Payment Processors: To process secure transactions
  • Service Providers: Third parties who help us operate our services
  • Legal Requirements: When required by law or to protect our rights

Our Commitment: All third parties are required to maintain the confidentiality and security of your information.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Cookie TypePurpose
EssentialRequired for the website to function
FunctionalRemember your preferences and settings
AnalyticsHelp us understand how you use our site
MarketingDeliver relevant advertisements

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement robust security measures to protect your information:

Encryption

All data is encrypted in transit and at rest using industry-standard protocols

Access Controls

Strict access controls limit who can view your information

Regular Audits

We conduct regular security assessments and penetration testing

Secure Payments

PCI-DSS compliant payment processing

6. Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your account and data

Portability

Receive your data in a portable format

Opt-out

Unsubscribe from marketing communications

To exercise any of these rights, please contact us at privacy@vjstays.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Account Data: Until you delete your account
  • Booking Records: 7 years for legal and tax compliance
  • Marketing Preferences: Until you opt out
  • Analytics Data: 26 months from collection

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@vjstays.com

Address: VJStays Pvt. Ltd., Bangalore, Karnataka, India

Phone: +91 80 1234 5678

Response Time

We take your privacy seriously and aim to respond to all inquiries promptly.

General Inquiries: Within 48 hours

Data Requests: Within 30 days

Urgent Matters: Within 24 hours